Effective Date as of today’s date: February 1st 2025
Welcome to Sevenly Technology Solution LLC dba Sevenly Travel. By using our website and services, you agree to the following terms and conditions. We are a US Based company and all terms and conditions are based as such.
1. Acceptance of Terms
By accessing or using the Sevenly Travel website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms, you should not use our services.
2. Services Provided
Sevenly Travel allows members to book trips, plan trips, and pin favorite activities. Additional features and services may be added from time to time.
3. Booking with Third-Party Vendors
When you book a trip or activity through Sevenly Travel, you may be redirected to third-party vendors. Sevenly Travel is not responsible for the services provided by these third-party vendors. All bookings made by third-party vendors are subject to their terms and conditions, and any issues or disputes should be resolved directly with the third-party vendor.
Sevenly Travel LLC provides and is responsible for the Platform, but not the third-party experience (hotels).
4. Our Platform
a. We take reasonable care in providing our Platform but cannot guarantee the accuracy of all content (information comes from Service Providers).
b. To the extent permitted by law, we are not responsible for any errors, interruptions, or missing information.
c. We will promptly address and correct any issues as soon as possible.
d. Our Platform does not recommend or endorse any Service Provider or its products, services, facilities, or vehicles.
e. The third-party Service Provider is solely responsible for the hotel itself, Sevenly Travel is not party to the terms between you and the Service Provider.
g. We’ll show you the offers that are available to you, in (what we think is) the right language for you. You can change to another language whenever you like (when the functionality is available).
h. Unless otherwise indicated, you need to be at least 18 to use the Platform.
5. Itineraries and Privacy
By default, members' itineraries may be shared with other users of Sevenly Travel. If you prefer to keep your itinerary private, you may elect this option when creating your itinerary. Our privacy settings will allow you to control who can view your travel plans.
6. User Responsibilities
a. You will need to set up an account to book. Ensure your information (like payment and contact details) is accurate and current, or you might lose access to your travel arrangements.
b. You are accountable for any activity on your account, so keep your username and password confidential and don't share them with others
7. Rewards & Credits
a. We may issue Rewards to you—at our sole discretion and we reserve the right to change any reward and credit program as the company see fit.
b. For any Individual Reward Criteria that apply. If we make a clerical error (i) in calculating your Rewards or (ii) in converting currencies related to your Rewards, we can always change or correct any balances shown with no penalty.
8. Intellectual Property
All content on Sevenly Travel, including text, graphics, logos, and software, is the property of Sevenly Travel or its licensors and is protected by intellectual property laws. You may not use our content without our prior written consent.
9. Limitation of Liability
Sevenly Travel is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services or the services of third-party vendors.
10. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Your continued use of Sevenly Travel after any such changes constitutes your acceptance of the new terms.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Texas, and you agree to submit to the exclusive jurisdiction of the courts located in Texas for the resolution of any disputes.
12. Contact Information questions and Concerns
a. If you have any questions or complaints, please contact our Customer Support Team at Support@SevenlyTravel.com. or 866-760-5088..
b. Ensure to include the following in your email to customer support.
i. Booking confirmation number
ii. Your contact details (guest first / last name)
iii. Your PIN (if you have one)
iv. The email address you used when booking for booking related issues
v. A summary of the issue, including how you’d like us to help you
vi. Any supporting documents (e.g. bank statement, pictures, receipts, etc.)
c. All questions and complaints are recorded, and the most urgent ones are treated as the highest priority.
d. We try to resolve disputes internally and aren’t obliged to submit to any alternative dispute resolution procedures handled by independent providers.
13. Prices
a. By making a Booking, you agree to cover the cost of the booking, including any applicable taxes and fees.
b. Displayed prices may be rounded; however, you will be charged the original, precise price (with minimal difference).
c. Any errors and typographical mistakes are non-binding. For example, if you book a hotel suite mistakenly listed at $1, we reserve the right to cancel the Booking and refund your payment.
d. A strike-through price reflects the cost of a comparable Booking without the applied discount (“comparable” implies same dates, policies, accommodation, etc.)
e. Member Prices (“Member Prices”) are available if you are signed into your Account when browsing the website, searching for travel on certain search engines, and on the app. You will automatically be shown Member Prices on selected properties.
f. Member Prices are available on selected properties, activities, cars, flights and cruises and on selected dates only. Member Prices will only be displayed where applicable to your search and are liable to change at any time. Where a Member Price is displayed next to a price which has been struck out (e.g. "$120 $100"), the struck-through price is based on the then-current standard rate on our site or app, as determined and supplied by the Travel Supplier.
14. Payment
a. We will display prices in USD, and you will be charged in USD.
b. An Upfront Payment during your booking will be required by the platform for a confirmed booking.
c. Our platform will manage the transaction, ensuring completion with the Service Provider. Your payment will settle the full “due and payable” amount.
d. Charges by the Service Provider may occur when you arrive at your destination (i.e. resort fees, occupancy fees, green tax fees, and deposits for incidentals).
e. There may be a pre-authorized amount at the time of Booking and it could take up to a certain amount of time determined by the bank to release pre-authorized funds if there is no actual booking that takes place.
f. For any suspected fraud or unauthorized use of your Payment Method, contact your payment provider.
15. Booking Policies
a. When making a Booking, you accept the policies displayed during the booking process. Each Service Provider's cancellation policy and other policies (e.g., age requirements, security deposits, group booking supplements, extra beds, breakfast, pets, accepted cards) are available on our Platform, on the Service Provider's information pages, during the booking process, in the fine print, and/or in the confirmation email.
b. Cancellation or no-show fees and refunds depend on the Service Provider's cancellation/no-show policy.
c. Some Bookings cannot be canceled for free, while others can only be canceled for free before a specific deadline.
d. If you pay for a hotel in advance (including all price components and/or a damage deposit), the Service Provider may cancel the Booking without notice if they can't collect the balance on the specified date. Non-refundable payments will only be refunded at their discretion. Ensure timely payment, correct bank/card details, and sufficient funds.
e. If you anticipate being late, contact your Service Provider with your expected arrival time to avoid Booking cancellation. We are not liable for any consequences (e.g., Booking cancellation or fees) if you are late.
f. As the person making the Booking, you are responsible for the actions and behavior of everyone in your group during your travels. Obtain their permission before providing us with their personal data.
16. Miscellaneous
The agent reserves the right to change the terms of this Contract at any time by posting an updated version on the Site. It is recommended that you review the Contract each time you use the Site or Services. You will be bound by any previous versions of the terms. Any amendments to this Contract must be made in writing and signed by both you and the Agent. This Contract represents the entire agreement between you and the agent regarding its subject matter. The Contract is severable, meaning if any part is found to be invalid or unenforceable, it will be enforced to the maximum extent possible, or removed, while the remaining provisions will continue to be enforced. You agree that the agent may assign this Contract and any incorporated agreements at its discretion. Headings are for reference only. Except as explicitly stated, nothing in this Contract should be interpreted as creating a partnership, joint venture, or agency relationship between you and the agent (or any Beneficiary). The agent's failure to enforce strict performance of this Contract or to act on a breach does not waive any of its rights.