Question 1

How do I leave a review for my hotel stay?

Accepted Answer

After your stay, you will receive an email inviting you to leave a review. You can also submit feedback through your account.

Question 2

What if my hotel experience does not match what was advertised?

Accepted Answer

If the hotel does not meet the advertised standards, contact us immediately. We will work with the hotel to resolve the issue or find alternative accommodation if necessary.

Question 3

How do I report a complaint about my hotel stay?

Accepted Answer

If you experience any issues during your stay, report them to the hotel first. If unresolved, contact our support team with details, and we will assist in finding a solution.

Question 4

Do you offer 24/7 support?

Accepted Answer

Our customer service team is available 24/7 via email, while phone support is available during designated hours.

Question 5

How can I contact customer service?

Accepted Answer

You can reach us via phone, email, or live chat. Our support team is available 24/7 to assist with any hotel booking concerns.

Question 6

Is parking available at the hotel?

Accepted Answer

Many hotels offer free or paid parking. The parking policy will be mentioned in the booking details.

Question 7

Can I bring pets to my hotel?

Accepted Answer

Pet policies vary by hotel. Some allow pets with an additional fee, while others do not permit them. Look for pet-friendly filters when searching for hotels.

Question 8

How can I request special amenities (e.g., extra bed, baby crib, room with a view)?

Accepted Answer

Special requests can be made during booking or by contacting the hotel directly. Availability is not guaranteed and may incur extra charges.

Question 9

Does my hotel booking include breakfast?

Accepted Answer

If breakfast is included, it will be mentioned in your booking confirmation. Otherwise, you may need to purchase it separately.

Question 10

What happens if I arrive late for check-in?

Accepted Answer

Most hotels hold reservations until late evening, but if you expect to arrive after midnight, notify the hotel in advance to avoid cancellation.

Question 11

What documents do I need at check-in?

Accepted Answer

You will need a government-issued ID (passport or driver’s license) and the booking confirmation. Some hotels may require a credit card for incidentals.

Question 12

Can I request early check-in or late check-out?

Accepted Answer

Yes, but it is subject to availability. Some hotels may charge a fee for early check-in or late check-out. You can request this during booking or upon arrival.

Question 13

What time is check-in and check-out?

Accepted Answer

Check-in is typically from 2:00 PM to 4:00 PM, and check-out is usually by 11:00 AM. However, times vary by hotel, so check your confirmation email.

Question 14

Are hotel prices per person or per room?

Accepted Answer

Prices are usually per room, but some hotels charge per guest. The booking details will specify whether extra guest fees apply.

Question 15

How do I get a receipt for my booking?

Accepted Answer

A receipt will be emailed to you after booking. You can also download it from your account dashboard.

Question 16

Why was my payment declined?

Accepted Answer

Common reasons include insufficient funds, incorrect payment details, or a security block by your bank. Try a different payment method or contact your bank for assistance.

Question 17

Are there any hidden fees when booking?

Accepted Answer

No, the total price displayed includes all taxes and fees. However, some hotels may charge additional resort fees, parking, or city taxes at check-in. These details will be mentioned in the booking terms.

Question 18

What happens if the hotel cancels my booking?

Accepted Answer

If your hotel cancels your reservation, we will assist you in rebooking at a similar property or process a full refund, depending on availability.

Question 19

Can I change the guest name on my reservation?

Accepted Answer

For prepaid and non-refundable. bookings, changes may not be allowed. Contact our support team for assistance.

Question 20

How long does it take to receive a refund?

Accepted Answer

Refunds typically take 7-14 business days, depending on your payment method and the hotel’s refund policy.

Question 21

What are the cancellation and refund policies?

Accepted Answer

Each hotel has its own policy. Some offer free cancellation if done within a specific timeframe, while others charge a fee or are fully non-refundable. Review the policy before booking.

Question 22

Can I modify or cancel my hotel booking?

Accepted Answer

Sevenly Travel does not modify booking. Cancellations depend on the hotel’s cancellation policy. Some bookings allow free changes, while others may be non-refundable. Check your confirmation email or log into your account to review your booking details.

Question 23

Are taxes and fees included in the hotel price?

Accepted Answer

Yes, all mandatory taxes and fees are included in the Total price displayed. However, some hotels may charge additional resort fees or local taxes upon check-in.

Question 24

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards, PayPal, and other digital payment options. Some bookings may also be eligible for “book now, pay later” options.

Question 25

Do I need an account to book a hotel?

Accepted Answer

Yes! Creating an account allows you to manage bookings and itineraries, save traveler details, and access exclusive discounts. However, you can search a limited hotel offering as a guest. Members get access to our full hotel offerings.

Question 26

Can I book multiple hotel rooms in one reservation?

Accepted Answer

Yes! You can book multiple rooms in a single reservation by selecting the number of rooms needed during the booking process.

Question 27

How do I book a hotel on your website?

Accepted Answer

Simply enter your destination, travel dates, and number of guests in the search bar. Browse available hotels, select your preferred option, and proceed to checkout by entering guest details and making a secure payment. You’ll receive a confirmation email once the booking is complete.

Question 28

Is it possible to change the payment method for a confirmed hotel reservation?

Accepted Answer

Once payment is processed for a confirmed reservation, the payment method cannot be changed. If your booking is refundable, you can cancel and rebook with a new payment method, but availability and rates may vary.

Question 29

Where can I see the payment policy for my booking?

Accepted Answer

sevenlytravel.com will charge your card for the total price of the booking when you book. If you are looking for more information about your payment, please check your confirmation email.

Question 30

How do I confirm that I paid for my booking?

Accepted Answer

You’ll find payment confirmation in your confirmation email. In the email, there's also an option to download the payment confirmation as a .pdf

Frequently Asked Questions

Frequently Asked Questions